NGINX rolls out commercial support
NGINX Inc, the company behind the high performance web server of the same name, has announced commercial support packages for the software. The open source NGINX, pronounced Engine-X, has gained a reputation for being a reliable and memory efficient HTTP server, reverse proxy, cache and load balancer; NGINX usage recently passed Microsoft's IIS in the Netcraft survey of active web servers. It reached this popularity with community support centred around mailing lists and forums; that community support will now be complemented by the new commercial support offerings.
The support packages come in Essential, Advanced and Premium bundles. Essential costs $1100 a month for two incidents a month covering one to ten servers with 24 hour response and 96 hour resolution time. At the other end of the scale, Premium starts at $6600 a month for an unlimited number of incidents on an unlimited number of servers, a 4-hour response time and an 8-hour response time for high severity problems. The packages can be bought on 3 or 12 month contracts and the Advanced and Premium packages include design, implementation and optimisation assistance.