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07 April 2011, 11:26

Secunia's PSI goes down due to server problems

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Over the past few days, the users of Secunia's Personal Software Inspector (PSI) had trouble with scanning, and creating an overview of, the software they have installed on their systems. The tool for finding vulnerable Windows applications has been producing the cryptic error message "TypeError... 'length' is null or not an object".

According to Secunia, the problem that users had already begun to report on the PSI forum on 5 April was caused by a server issue. PSI requires a server connection so it can compare a user's installed versions with its database of the latest available software versions.

However, Secunia says that the problem hasn't affected all users. A temporary solution has reportedly been applied to fix the issue. Before then, however, numerous users had already repeatedly uninstalled and reinstalled their PSIs, believing that it was their own software which had been corrupted. Some users even thought that Internet Explorer 9 was to blame for the defect. Secunia only pointed out the server issue on the forum last night (6 April).

Secunia said that it plans to fix the problem fully before the end of today (Thursday 7 April); reportedly, the relevant servers will be unavailable for an hour while the problem is being solved. This will apparently affect half of all PSI users.

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