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price comparison (EU) » Shop Rating: handyshop.de
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Last update: 24.05.2013, 00:29. Recent best price changes

RSS Shop Rating: handyshop.de

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Review in detail:

Part 1: Online Shop

Navigation, Product Selection::*) (Rating: 1)
Product Range, Availability::*) (Rating: 1)
Product Information, Presentation::-) (Rating: 2)
Customer service prior to ordering (Advice, Requests)::*) (Rating: 1)
Price::-) (Rating: 2)
Delivery options and costs i.e. collection options::-) (Rating: 2)
Payment (Options, Handling)::*) (Rating: 1)
Terms and Conditions::*) (Rating: 1)
Website Performance::*) (Rating: 1)

Part 2: Ordering and delivery

Order Process::*) (Rating: 1)
Accuracy of shop information (e.g. stock levels)::*) (Rating: 1)
Confirmation of delivery, Package tracking::*) (Rating: 1)
Delivery time::*) (Rating: 1)
Packaging and actual product content::*) (Rating: 1)
Customer service during/after delivery::*) (Rating: 1)

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Comment on review (Important Note):

"Very pleased with price, speed and service since 14/10. Today 02/12 I have placed a new order because of service!"

Bought a Motorola RAZR HD when it was released a few weeks ago (14/10). There was very limited stock, but it was displayed correctly (4 in stock) and I was able to order in stock.

Next day I received e-mail from DHL that the package was sent to Belgium. This was via air so it was here in 2 days. Only problem is that tracking did not update but this was bpost's fault (partner of DHL in Belgium). A telephone to their helpdesk cleared up confusion and package was on time.

There seems to be a problem with 4G, but it might be a problem with Proximus (provider) and not the phone's radio. I have contacted HTM and they respond quickly with instructions for warranty. Very good!

I like everything about this shop. Today I have ordered a RAZR i with them because of great service. Only thing: I paid extra for shipping because phone is over EUR 500 (insurance). For more expensive products, I would expect a better service instead of charging extra.

reply
gletar on 12/02/2012, 12:35

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