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Price Insight at The H

price comparison (UK) » Shop Rating: Falcon Computers
Switch to: Austria, EU, Germany

Last update: 24.05.2013, 02:05. Recent best price changes

RSS Shop Rating: Falcon Computers

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Review in detail:

Part 1: Online Shop

Navigation, Product Selection::-| (Rating: 3)
Product Range, Availability::-) (Rating: 2)
Product Information, Presentation::-| (Rating: 3)
Customer service prior to ordering (Advice, Requests)::-{ (Rating: 4)
Price::-) (Rating: 2)
Delivery options and costs i.e. collection options::-) (Rating: 2)
Payment (Options, Handling):X-P (Rating: 5)
Terms and Conditions:X-P (Rating: 5)
Website Performance::-) (Rating: 2)

Part 2: Ordering and delivery

Order Process::-| (Rating: 3)
Accuracy of shop information (e.g. stock levels):X-P (Rating: 5)
Customer service during/after delivery::-{ (Rating: 4)

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Comment on review (Important Note):

"sehr maessig"

- 1 Terra HDD as in GEIZHALS and SKINFLINT becomes a 500 GB version when switching to the shop - maybe a one-off but bad enough

- shop does not accept non-UK credit cards even for delivery in the UK

- worst part: despite an immediately not-accepted order (THEIR doing, see above) the credit card gets debited!!!

- took three days, many emails to them and bank, to get my money back.

- totally lame excuses from shop - compared to the 10+ orders i do every month with other shops in a very similar way - no problems ever.

rgds - heinz

reply
heinz57g on 10/09/2012, 11:49

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