Linux support à la carte
Credativ has launched a pre-paid Linux Support Card in Britain, Germany, USA and Canada, which gives holders access to case-based Linux support for Debian and CentOS with no contractual commitment. The support is available for all servers and desktops within an enterprise and is carried out over email, telephone and remote access.
The card has a number of support units - each unit is equivalent to fifteen minutes of support - which allows support use to be customised to the company and allow strict cost control. The support gives eight hour guaranteed response time on calls and, rather than being handled through a call centre, the calls are handled by Credativ's own third-level support engineers.
Credativ will also be making the pre-paid Linux Support Card available to OEMs, resellers and systems integrators, allowing them to offer Linux support even if they lack their own in-house specialists. Card pricing starts at £480(+VAT) for a card with 6 hours of support (24 support units).