Extended Linux support from Red Hat
Red Hat and Fujitsu are offering an extended support program for business-critical installations of Red Hat Enterprise Linux (RHEL). The Advanced Mission-Critical Program offers clients five years of bug fixes and security patches for their Red Hat installations. Red Hat also offers ten years of support for major releases of RHEL. The provider claims that customers who take advantage of the package will be forced to change the environment for their business-critical applications far less frequently.
Red hat promises to react to critical problems – severity 1 issues – within 30 minutes and to less critical problems – severity 2 issues – within four hours. The company aims to have at least a provisional fix to remedy the problem available within 24 hours, as well as a source analysis report. Red Hat promises a service level, "which until now, has only been available for mainframes".