Canonical to offer Advanced Ubuntu Service and Support
In an announcement yesterday Canonical launched an advanced service and support offering for their Ubuntu Linux distribution. The support service is aimed at companies with large and complex IT environments. Clients to the service are assigned a Premium Service Engineer (PSE) Canonical describe as a "highly-skilled, dedicated Canonical support professional".
The Canonical Premium Service Engineer is intended to give large customers a single point of contact to provide a faster response time and faster issue resolution. PSEs have direct access to all levels of support including Canonical’s platform engineers.
The scheme has already been running as trial with a few select customers. Chief Technology Officer Antonio José Sáenz from Isotrol says “Having a Premium Service Engineer has been vital to getting the level of support we require to improve our operational infrastructure.”
Steve George, Director of Corporate Services at Canonical says “As Canonical believes in providing service consistency, we assign the same technical consultant who assisted you with your initial deployment to also act as your Premium Service Engineer. This ensures that your Premium Service Engineer has an in-depth understanding of your requirements from the start.”
Companies interested in the new service should refer to the Pricing and availability page on the Ubuntu web site. A copy of the PSE Service brochure is available to download. However, Canonical does not give any indication of the typical fees for the service.